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FAQ

  • Q1.Compatibility - Wingman XE

    Q: How do I know if the converter is compatible with my stick ?

     

    A : Before purchase, you can log on to Brook’s official website to see if your controller/stick is listed in the compatibility list. Compatibility list is in the product introduction page.

    For those controller/stick which are not listed may be incompatible or not be tested yet.

    Or, you may search over the internet for other players’ experience.

     

    Q : My controller/stick is listed as compatible in the compatibility list, but there's no respone when I use it.

     

    A : 

         a : Connect converter  to other USB port.
         b : Switch to other (X360/PS3/PS4/PC) mode on stick and retry.
         c : Try to do firmware update.
         d : Use other fighting sticks/controller to see if usb port works.   

     

          If it doesn't help, please contact us for further assistance.

     

     

    Q : I can't use my converter with my racing wheel, how can I do?

     

          For using racing wheel, Ras1ution may be good for you.

          https://www.brookaccessory.com/detail/88228620/

  • Q2.Firmware Update - Wingman XE

    Q: I don’t know how to do firmware update, how can I do?

     

    A: There’s firmware update guide for you to download and read.
         You can download it from Brook’s official website.

         Go to “Support  Download ”
         Brook’s official website download page: http://www.brookaccessory.com/download/

     

     

     

    1.     
    2.  

    3. Q : Do I need to do firmware update if there's new release ?

    4.  

    5. A : As long as you can use the converter without any problem, you don't have to do firmware update.

    6.  

    7. Q : I have some problem with firmware update.

    8.  

       

      A : Should you have any problem, please try the troubleshooting methods as below :

      a.   Make sure it recognizes " WPM USB " device (update mode) in Device and Printers on PC then to do firmware.  
      b.   Make sure you download the correct file.
      c.   Switch another USB port and retry.
      d.   Disable antivirus and retry.
      e.   Run the program as administrator.
      f.    Restart PC and retry.
      g.   Restart firmware and retry.
      h.   Use another PC and retry.
      i.    Disconnect, reconnect and retry.
      j.    Use other network.
      K.   Shorten cable length/Use another cable and retry.
      l.    If you have installed ZeroPlus Driver before, remove it and retry.
      m.  Use VPN and retry.

    9.  

    10.  If you have tried all the methods above and your problem still exists, log on to Brook’s official website, go to “Contact us” for assistance.

     

    Q : I try to update the firmware for my converter , It keeps giving me the message

    " Downlaod file failed  " and "The remote server returned an error: 227 " ,  What can i do ?

     

    A : 

        Download the offline firmware verssion , then update again.

        Unzip password : Brook

    https://drive.google.com/drive/folders/17Hu9rJKBCSvaEMHv_92QVDQ3nAri-n6R?usp=drive_link

  • Q3.Defective - Wingman XE

    Q : My converter used to work perfectly, but now it doesn’t seem to work anymore, it seems to be defective.

     

    Please try the troubleshooting methods as below:

    1. Make sure you have followed a firmware update guide to do firmware update first. 

    2. Make sure the converter LED is on when it is plugged in Console/PC.

    3. Switch another USB port and retry.

    4. Use other fighting sticks/controllers and retry.

    5. Switch to PS3 mode on fighting sticks and retry. 

    6. Connect the converter to PC with fighting sticks, then press buttons in Device and Printers, and make sureif it works.

     

     

    If it doesn't help, please contact your original place of purchase for assistance.
    For further assistance, please log on to Brook's official website, go to“Contact us", and leave your message, we will contact you soon. 

  • Q4.Other Technical Questions - Wingman XE

    Q : Does it support to use on PS5?

     

    A : Yes, but it's for PS4 games on PS5 only.

     

    Q : Wingman xe turns off after 5 seconds when I inserted to PS3 , what can i do?

     

    A : Use the wired controller and switch to PS3 mode. (Hold down PS + Right D-Pad buttons)

       

    Q : Does the Wingman XE2 support Sixaxis or any kind of motion sensor functionalit

          on PlayStation 3?

     

    A : Yes , it can support. 
          The controller itself must have a 6-axis to match the 4-axis of the PS3 console.

Can't Find What You Need?

If none of the situations apply to you, contact your local distributors who will help you troubleshoot or fill out a technical support form so that we can help you find the best solution.

Browse the List of Distributors so that they can help you with troubleshooting.
RMA Location
If troubleshooting is unsuccessful, please fill out a technical support form.
Technical Support

3F., No.121, Jian 8th Rd., Zhonghe Dist., New Taipei City 23585, Taiwan

Tel: +886-2-6620-2225 #361|Fax: +886-2-6620-2226|Business Hours: 10:00 AM to 6:00 PM (GMT+8)

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